March 2012

During the month of February we conducted a patient satisfaction survey.  We collected the views of approximately 250 patients from both surgeries.  We have used the findings to develop an action plan with the aim of improving our service to our patients.

Please click here to see results

 ACTION PLAN

• With assistance of the patient participation group we will produce a 'How To' leaflet
  • This will explain the difference categories of appointments, for eg, on the day, advance, 24 hour and telephone
  • How the triage system works
  • How to register to book appointments 'on line' and request prescriptions
  • How to arrange a house visit
  • Who the out of hours services are and how to contact them
  • Patients and Doctors prefer continuity of care - how this can be best achieved
• It is our aim to improve communication with our patients.  We will continue to encourage use of the internet and will ask patients to provide email addresses so we may keep them informed

• We will continue to promote patient education.  Our first meeting on Dementia will take place on March 29th.  A future programme will be available shortly
• To repeat the survey within twelve months to monitor improvements