PATIENT SURVEY 2014
We conducted our annual survey during March 2014. Members of the Patient Participation Group met on 19th March to analyse and comment on the results, which are now available to view on this website.
We were able to compare results with last year’s survey and, with very few exceptions, there was little variation. It was pleasing to note that more patients (77%) are aware they can book a telephone consultation with a Doctor and this is borne out by our own experience. What was more disappointing was that only 6% (same as 2013) were aware of an ability of book online and this is despite the fact we advertise the fact that this is available, via the Practice leaflet and posters.
The demographic breakdown of responders was as follows:
Male – 26% Female – 71%
Under 18 - 0%
18-24 - 0%
25-34 - 13%
35-44 - 20%
45-54 - 18%
55-64 - 19%
65-74 - 17%
75-84 - 7%
85 and over - 0%
It was felt that we needed to engage with younger age bands to ascertain their thoughts about the service. It was suggested that age-related questionnaires might be a good idea and several members of the group volunteered to help during the next survey by coming into the surgery and talking to patients while waiting for the Doctor. This was felt to be an excellent idea. It was also suggested that we should ask the patients ‘How are we doing?’ via a suggestions box.
The timing of the survey coincided with the Partners and administration staff looking at the appointments system to see how this could be improved for both patients and doctors, and more details about this can be found in the Patient Group Report.
Our action plan for 2014:
· Promote on-line services
· Find ways of engaging with patients in younger age bands
· Continue to liaise with group regarding the appointments system
· Suggestions Box
If you would like to join our Patient Participation Group please contact the Practice Manager, Barbara Vaughan.